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Digital Transformation
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Africa
Digital Public Services Transformation Lab
Building a digital transformation lab that helps public teams redesign services, workflows, and user experiences around measurable outcomes.
Project Context
LEANOVATOR supported a public service modernization agenda through lab design, pilot prioritization, and capability transfer.
Objectives
- check Improve service delivery through digital redesign
- check Equip teams with practical transformation methods
- check Launch pilots with measurable impact
Key Results
- 01 A transformation lab operating model launched
- 02 Priority service pilots selected
- 03 Internal teams trained on digital delivery methods
Target Groups
- Public institutions
- Citizen service teams
- Transformation leaders
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